Bee Happy House Cleaning has been in the business since 2010. Even though we were close to a veteran company under our previous name 'Angels Housekeeping Service', nor are we a newly started company (just one currently undergoing a name change), we believe that we are in middle of both which makes us a perfect candidate for any service. FAQ's Do you offer referral discounts? Yes we do, if someone you refer uses our services you will receive a $25 credit towards your next cleaning!
What areas of the Phoenix Metro Area do you service? We specialize in East Valley Cities - Chandler, Gilbert, Tempe, Mesa, Ahwatukee, Queen Creek, Most of Scottsdale (call for confirmation on your area)
What is your damage policy? We ask that you notify us within two business days of any damage you believe was caused by the cleaning team. We will replace or compensate you for damages when those damages go beyond the scope of what can happen in normal cleaning activities. For instance, baseboards scuffed by vacuums or counter tops dulled by cleaning over time are virtually unavoidable and will not be compensated. Metal mini blinds in particular are easily subject to crimping damage if we try to hand clean them. Please call us with any questions about this policy.
How many house cleaners do you send? We have a team of two. Occasionally we will have a team of 3 but it depends on the workload and the number of houses scheduled to be cleaned for that day.
Do I have to be home when the cleaning is done? No, not unless you want to be there during the cleaning. Most of our repeat customers keep a key on file at our office. Other options if you are not home are garage code boxes, key in specific location or other arrangements.
Do you offer night or weekend service? Monday through Friday we generally complete all cleaning assignments by 5pm. On Saturday, we offer a limited schedule of daytime cleaning appointments, call us at least a few days in advance to lock-in your Saturday appointment.
What are the payment methods you offer? You can pay by cash or check. All payments are due at time of service but in the case of first-time customers or vacant homes where you will not be at the home, we require a payment ahead of time
Why do you have a cancellation charge? As long as you phone us by 5pm on the business day prior to your appointment, there is no charge. If not, we do have a Fee of: $40 as a cancellation charge. We do understand that emergencies come up but the cancellation charge applies regardless of the reason for the cancellation.
What is your Quality Guarantee? If you are not satisfied with your service please contact us and let us know within 24 hours. We will do our best to either return and redo areas that were not cleaned correctly within one business day or to make other accommodations to make things right.
What holidays are you closed (no services)? New Year’s Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day. Occasionally we will be closed on other limited dates, depending on the actual dates holidays fall on. We will always notify you before hand on any other days that we are closed.